- General Information
- Contact us
- Exchanges & Returns
- Shipping Policy
- Wholesale application
Business hoursRio Nasty Inc operating hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. PST. Any calls or messages received outside of operating hours, will receive a response the following business day.
Free ShippingFree Shipping on orders over $150. Our free ground shipping offer cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses. If you wish to upgrade your shipping method, you must pay for any additional costs. Free ground shipping cannot be applied to previous purchases. Orders will be processed and shipped during the regular business days of Monday through Friday. Address verification may delay delivery of your order. Please allow an additional 5-10 days for Black Friday & Cyber Monday sales.
Expedited shippingAt this time we are unable to guarantee expedited shipping times. Please call us for more information. We will do our very best to help expedite your shipment.
Sale price policyAll sale items and discounted items are final sale. Quantities are limited and are not eligible for exchange or store credit. If you have a question about the sizing of a sale suit, please call customer service at (760) 846-1266. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.
Sales taxWe are required by the state of California & Arizona to charge sales tax to any orders being shipped to a California or Arizona address.
Promotional codesOn the checkout page above the Order Summary section, you may enter valid promo codes. Rio Nasty promo codes are case sensitive so please be sure you are entering them correctly. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to honor the promotion on future orders. Additionally current promotions are unable to be applied to previous purchases. All items purchase with a discount code of greater than 15% are final sale.
PLEASE NOTE: In order to receive information on the latest Rio Nasty Swimwear and Activewear news, offers, and promotions, make sure you have signed up to receive our emails here, additionally following us on Facebook, Twitter, and Instagram will ensure you are receiving ALL of special offers!
Order changesWhen a certain size or color option does not show up in the drop down menu, it means that we are currently sold out of that specific selection. If you do not see the size you are looking for at this time, please check back frequently as we are receiving inventory daily.
DamagesRio Nasty, Inc. guarantees its clothing to be free from damage or manufacturer defect for the first 30 days from date of order as long as you follow our care instructions. If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Items being returned MUST BE CLEAN upon receipt. Soiled damages will be returned to owner as is.
Care instructionsRio Nasty suits are constructed of the finest imported fabrics and handmade details that are delicate in nature. While ALL of the suits can be worn in pool or ocean water, they are not intended for long periods of time in heavily chlorinated water.We recommend to wash new swimwear by themselves – minor bleeding of the dye is normal and will stop after a few washes. All swimwear should be hand washed separately in cold water with a mild detergent to prolong its life.
- Do not leave the swimwear in contact with sunscreen, deodorant or any kind of chemical products.
- Not suitable for washing machines, tumble dryers or dry cleaning.
- Do not soak the garment and wring.
- Lie flat separately or hang to dry.
- Do not iron.
Call us(760) 846-1266
Monday – Friday
8:00 a.m. to 4:30 p.m. PST
5825 Avenida Encinas #105
Carlsbad, CA. 92008
Welcome to Rio Nasty Website! Your complete satisfaction is our primary goal. We want you to have a great, safe and easy shopping experience. Also, If you have not created an account on this website, please do so at your earliest convenience by hitting the 'My Account' button on the topmost portion of the page. Please reach out with any questions or concerns.
We greatly value your suggestions and comments. Feel free to contact us for anything you may need, no matter what.
For customer service inquires, questions on our products or to simply provide us with general feedback, we encourage you to send us an email to this address: firstname.lastname@example.org
To speak with a customer service representative, please call us at this number: (760) 846-1266.
Hours of Operation:
Monday – Friday
8:00 a.m. to 4:30 p.m. PST
Warranty | Exchanges & Returns
Returns processAt Rio Nasty, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size charts on the product page.
If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
15 Day Returns Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Rio Nasty’s Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only if Rio Nasty Inc is responsibility for shipping the wrong item/ size.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
Satisfaction Guarantee *
Your satisfaction is our priority! Rio Nasty provides a temporary policy: If you are dissatisfied with the order, please contact us within 15 days of receiving the product.
Additional notes about Warranty & Exchange
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates, swimwear, lingerie and beauty items, or discounted items. unless a customer received the wrong item or the item was faulty.
Please contact our Support Center for further help. We will do our very best to help you.
Shipping PolicyEach order is subject to product availability. We will reach out to you via email in the event that any ordered item(s) are unexpectedly not available. Once the package has shipped, you will receive an automated email containing tracking information. Please note that we do not ship orders on weekends and during bank holidays and we do not ship to P.O. boxes.
We accept the following payment options:
- Credit cards: Visa, MasterCard, American Express
- Secure online payment method: PayPal
We ship to most international destinations. International orders will be handled by our warehouse in San Diego. The shipping provider will be automatically selected based on the shipping destination.
Note that International orders might be subject to taxes, fees, customs duties or other country related import fees depending on your countries import regulations. We have no influence on the import process and are not liable for any occurring import fees and cannot refund such fees. If fees on an international package are not paid upon receipt, the shipment is refused, the package is undeliverable or any import fees are not paid, you will be responsible for the original shipping charges, the return shipping and subsequent fees if any. Please contact us via chat or email info(at)rionasty.com in case of questions.
- Available for in-stock items only.
- Orders will be process within 48 hours.
- Not available for P.O. boxes or APO/DPO/ addresses.
- All orders are subject to address verification.
- Return shipping charge of $5.99.
- Free domestic shipping for all orders over $150, before taxes and after promotions are applied.
- Most orders are delivered within 6-8 business days of being placed. $12.99 per order, (not available for Alaska, hawaii, USVI).
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. The policy also describes the choices you can make about how we collect and use certain information. This information is used to improve your shopping experience and to communicate with you about our products, services, and promotions. Neither your name nor any of your personal information is sold to any other on- affiliated company or agency. This policy is part of the Terms & Conditions of use that govern the website and is binding on all website users.
HOW DO WE USE YOUR DATA?In providing your personal data you consent to Rio Nasty using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your personal data for the following purposes:
- To create your personal account at [rionasty.com] (e.g. your name and e-mail address)
- To process your orders (e.g. your name, address, date of birth and bank details)
- To be able to send text message notifications of delivery status (e.g. your mobile phone number)
- To be able to send you marketing offers such as newsletters and our catalogues (e.g. your e-mail address, your name and your postal address)
- To be able to contact you in the event of any problem with the delivery of your items (e.g. your telephone number, e-mail address or postal address)
- To enable us to answer your questions and to inform you of new or changed services (e.g. your e-mail address)
- Managing your account by carrying out credit checks (e.g. your name, address and date of birth)
- To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits, event dates such as your birthday)
- To be able to validate that you are of legal age for shopping on-line (e.g date of birth)
- To process your orders (e.g. your name, address, date of birth and bank details)
We only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal basis to keep the data, such as an on-going contractual relationship. Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.
WHAT DATA DO WE COLLECT?This policy applies only to information collected on the Websites. We collect two types of data from visitors to the Websites: (1) Personal data and (2) Non-personal data.
“Personal data” is information that identifies you personally, such as your name, address, telephone number, e-mail address, your Internet Protocol (IP) address and the type of browser or operating system you use. We may collect this information when you create a profile on our Websites, visit our Websites, or complete a purchase.
“Non-personal data” can be technical data. Although it may not identify you personally, it is connected to your on-line presence, such as your browsing habits and shopping habits. Examples of non-personal data include:
- Web Beacons (also known as "clear gifs," "web bugs" or "pixel tags") -- "Web Beacons" are tiny graphics with a unique identifier, similar in function to cookies, and are used to allow us to count users who have visited certain pages of the Websites and to help determine the effectiveness of promotional or advertising campaigns. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on web pages Demographic Information -- "Demographic Information" may be your gender, age, zip code, geolocation data and interests, which you voluntarily provide to us on and through the Websites. We use this information to provide you with personalized services and to analyze trends to ensure the information provided by the Websites meet your needs. Please note that we also consider aggregated information, which is not personally identifiable, to be non-personal data.
The above list provides an example of the non-personal data that is collected through the Websites. It is important to remember that the information collected is used by us to enhance your shopping experience.
COMPLIANCE WITH LAWWe may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this site or the public.
YOUR ACCOUNT INFORMATIONYou can access your personal account to update your personal data. Please note, however, that your personal account information is protected by your user name and password. It is your responsibility to maintain the security of your username and password as any actions taken while logged into your account will be your responsibility.
CHILDREN PRIVACYOur website is not meant for children. We do not collect any personal data directly from individuals under the age of 13. If we discover that any such information is in our possession, we will delete it or take whatever action is legally imposed on us. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old or the age of majority in the jurisdiction where they are located, whichever is greater.
SECURITYTo protect your personal information Rio Nasty uses commercially reasonable measures to keep personal and financial data secure. No data transmissions over the Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. That said, once we receive your transmission, we take industry appropriate physical, electronic and administrative steps to maintain the safety and accuracy of your personal data and financial data by limiting the number of people who have physical access to our database servers and by employing electronic security measures and password protection to guard against unauthorized access.
LINKS TO OTHER SITESWhile visiting our website, you may link to sites operated by other third parties which don’t fall under our supervision. We cannot accept any responsibility for the protection of the privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
E-MAIL OPT-OUTWe communicate with users who subscribe to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.
However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the Websites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting us. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.
CALIFORNIA PRIVACY RIGHTSCalifornia Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us.
Practicing a sport or going to the gym is increasingly common, especially with this new concept of healthy living that has gained fans throughout the world. With this, reselling fitness fashion has become an attractive business with great potential for profit.
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Monday - Friday | 9am - 5pm PST
LICENSE AND WEBSITE ACCESSRio Nasty grants you a limited license to access and make personal use of this Website and not to download or modify it, or any portion of it, except with express written consent from Rio Nasty. This license does not include any resale or commercial use of the Website or its content; any collection and use of any product listings, descriptions, or prices; any derivative use of the website or its content; or any data mining, robots, or similar data gathering or extractions tools. The Website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from Rio Nasty. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, texts, page layout, or form) of Rio Nasty, its affiliates, or the Website without express written consent from Rio Nasty. Any unauthorized us terminates the permission or license granted by Rio Nasty.
INTELLECTUAL PROPERTYThis Website and Rio Nasty, as well as page headers, custom graphics, buttons, and other content of this Website are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Rio Nasty or its affiliates. Other trademarks, product names and company names or logos used on this website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Website is strictly prohibited. Nothing contained in the Terms and Conditions shall be construed as conferring by implication, estoppel or otherwise any license or right to use any trademark, patent, design right or copyright of Rio Nasty, or any other third party.
ACCURACY OF INFORMATION ON THE WEBSITEWe do our best to ensure that information on the Website is complete, accurate and current. Despite our efforts, information on the Website may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the Website are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including applicable colors and styles. However, the actual color or style you see will depend on your computer system, and we cannot guarantee that your computer or monitor will accurately display such colors or styles. We do not warrant the accuracy or completeness of the information, content or materials provided through the Website.
The inclusion of any products or services on the Website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
RESALE OF PRODUCT & ORDER ACCEPTANCEThe Website sells products to retail consumers only. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per account, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting you at the e-mail and or billing address or phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on the Website. Accurate billing and contact information is necessary to complete your order. You agree to update your account, including your e-mail, address, contact information, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SHIPPING LIMITATIONWhen an order is placed, it will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to shipment conditions, by accepting these Terms and Conditions through your use of the Website. You are responsible for contacting us regarding any claims for damaged and or lost shipments.
EMAIL COMMUNICATIONBy making a purchase on the Website or otherwise creating an account on the Website, you understand that we may send you communications or data regarding our products and services. You agree to receive such communications from us. Unless such email is necessary to facilitate a transaction, such as to complete a sale or provide you with information related to a purchase, we will give you the opportunity to opt-out of receiving these commercial emails from us by following the opt-out instructions provided in such message(s).
YOUR ACCOUNTIf you use the Website, you are responsible for maintaining the confidentiality of the information you submit through the “My Account” feature and the corresponding password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under the “My account” feature and password. We reserve the right to refuse service, terminate accounts and to remove or edit content submitted by you in the “My Account” area of the Website.
LINKS TO AND FROM THE WEBSITEWe are not responsible for the content of any sites, websites or e-mail content that may be linked to or from the Website or any bulletin board associated with us or the Website. These links are provided for your convenience and information only and you access them at your own risk. Unless otherwise noted, any other website accessed from the Website is independent from us, and we have no control over the content of that other website. In addition, a link to any other website does not imply that we endorse or accept responsibility for the content of use of such other website.
In order to provide you with a better shopping experience we may, on occasion, allow third party links to or from the Website. In no event shall any reference to any third party product or service be construed as our approval or endorsement of the third party or of any product or service provided by a third party.